National Dentex Dental Lab Production Manager (Appliances) in Fenton, Missouri
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Dental Lab Production Manager in our Appliances Department.
The regular hours for this position are from 8:00am to 5:00pm, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Manages and maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members.
Communicates job expectations; planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
Work with laboratory leadership to develop and maintain budgets.
Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members.
insert specific responsibilities for your position)
Oversee incoming work flow and inspection of completed work.
Communicate to maintenance on equipment issues or replacement
Expedite and monitor workflow to maintain production scheduling and prevent unnecessary overtime and cases being delayed.
All other duties as assigned.
Skills and Abilities Required:
Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products.
Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork.
Must be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards.
Ability to problem solve to find root cause.
Detail oriented and possess excellent communication skills with all levels.
Effectively resolve production and/or team member issues while promoting and maintaining the Keller values and critical success factors.
Must be a results driven individual.
Understands the importance of, and has the ability to, foster teamwork
Has excellent listening and organizational skills.
Attention to detail.
Minimum Education and Experience Required:
Required: High school diploma or GED equivalent
Obtain experience in tasks that are overseen or have the ability to learn and understand.
Minimum 2 yrs. production and/or manufacturing experience
Minimum 1 yr. customer service experience, preferred
Demonstrated leadership skills, obtained though experience or recognized through observation
Hazardous Materials or Equipment Used:
Sharp instruments, knife and blades
Polyflex & machine (capable of reaching dangerous temperatures)
Lathe, chopper, injector
Milling hand piece, Trimmer
Boil Out Machines
Activator, Polymer, Monomer, Activator, General Purpose Cleaner
Perform tasks at multiple workstations-standing and sitting for extended periods of time.
Perform tasks at multiple workstations
Standing and sitting for extended periods of time
Fine motor skills and/or perform repetitive motions
Repeated bending and kneeling.
Vision capabilities: Depth perception, attention to detail and/or color
Push, pull, lift, and/or carry up to 50 pounds.
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
- High School or Equivalent or better
- 2 years: Production or Manufacturing experience