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ILLUMINA, INC. Field Applications Scientist in Jefferson City, Missouri

Position Summary:TheField Applications Scientist2position is responsible forenablingcustomer successwithin their territory. The successful applicant will be part of an award-winning customer support team that leads the industryin customer satisfaction. TheField Applications Scientist2partners with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships acrossterritoryServiceand Support teams,Marketing, Sales, Customer Service, and Quality organizations.Responsibilities:Coordinatenew installations, including facility inspections and instrument validation.Answer questionson customer lab and experimental design, workflow best practices, anddata storage and analysis.Conduct on-site customer trainings oncornerstoneIllumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables,orrelated products.Troubleshootcustomer complaints related to biochemistry,assayor experimentaldesign, software,instruments, or user's technical skill. Escalateto appropriate internal resources as necessaryto maximize customer uptime and minimize customer effort.Regularly communicate essential technical product updates to external customers and Sales counterparts to drive customer success.Partner with other functional roles and teammates under the Illumina team selling model thatincludes various specialist roles, (key) account managers, district sales managers, andInside Sales to execute onand assist with the development ofstrategic plans for winning new business and expanding current customer growth and success through consulting,presentations,workshops, demonstrations, and seminars.Contributes tocustomer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gatheringintelligenceregarding competitive intel and new sales opportunities.Support new product development through alpha and beta tests.Knowledgeof competitor activities and innovations within the marketplace.Provideefficient communication on strategic and competitive customer feedback toSales,Marketing,and product development teams.Participate ondepartmental project teams; work collaboratively toexecuteproject plans.Prioritize tasks and responsibilities to achieve departmental key performance metrics.Represent the company professionally, ethically, and morallyat all times.Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.Requirements:3 years biotech experience preferred.Knowledge of genomics, sequencing applications, and methods that apply to Illumina technology.Prior field experience supporting customers in a highly technical fieldhelpful.Demonstrated understanding of commonly-used Genotyping data analysis software applications andBioinformatics tools and programshelpful.Proficient with general lab best practices and common Molecular Biology techniques.Experience with lab or liquid handling automation helpful.Capacity to interact with principal investigator-level scientists as well as bioinformaticians and laboratory personnel.Proven ability to troubleshoot and resolve technical issues.Strongwritten and verbal communication andsuperior presentation andtraining skills.Ability to operate as an independent contributor and as a cooperative member of a team.Commitment to providing outstanding customer service.Ability to successfully operate in a fast paced, rapidly changing environment.Capacityto maintain composure in stressful situations.Must be willing to travel up to

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