American Express VP Technology in Jefferson City, Missouri

The American Express Global Remittance platform powers the movement of over one trillion (with a T) dollars around the world every year. We are looking for a passionate and experienced product leader for the Vice President Product Owner of the Global Remittance Platform role. In this role you will drive the vision, strategy and innovation of the product ensuring that it meets the evolving needs of the enterprise, problem solving in a fast moving environment and helping revolutionize the software delivery model for American Express.

The Global Remittance team is part of American Express’ Enterprise Platforms organization. Enterprise Platforms is a newly formed organization whose core purpose is to transform, the platform solution-delivery model for American Express, dramatically improving our strategic agility, speed to market, effectiveness of delivery and transparency while simultaneously delivering world class software products to our customers.

The Enterprise Platforms team has three core charters of responsibility:

  • Platforms: This team is the proving ground for transforming our software delivery model so that a single unified team is responsible for the product development, engineering, architecture and service management of enterprise platforms. Today, there are four large scale platforms within Enterprise Platforms: Global Remittance, Global Loyalty & Benefits, Global Salesforce, and Global Accounts Receivable.

  • Platform Strategy: This team will ensure cohesive oversight of platforms across the Enterprise, including infrastructure uplift and the resolution of overlapping priorities as well as how AXP’s platforms adapt to emerging trends and customer demands.

  • Product Management: This team will serve as a product talent management hub, help drive consistency of product management practices and build a talent pipeline, as well as foster a collaborative culture across the Enterprise.

    Global Remittance is a crucial component of our macro-level business processes; Authorization, Merchants Payables, Billing and Payments. The Payments landscape across American Express is undergoing unprecedented change that includes rapid development of new product innovations, evolving technology standards and an ever changing money movement landscape. The Vice President of Product Management for Global Remittance will focus on strategic priorities around uplifting and unifying our global money movement capabilities whilst preparing for future trends, enhancing our customer experience and addressing internal gaps.

    Key responsibilities:

  • The incumbent will be responsible for global product vision, strategy, definition, delivery and platform design of the end-to-end global payment lifecycle.

  • Define outcomes & drive business value to all enterprise users through prioritization of company needs to enhance our customer experience, increase revenue & support company growth.

  • Work across engineering and product teams to accelerate implementation through use of OKR’s, simplified internal processing and a repeatable delivery blueprint.

  • Provide leadership to cross-functional teams and direction to the enterprise in long-range strategy planning to address complex business issues.

  • Understand the evolving compliance and regulatory requirements with key focus on gaps to stabilize and eliminate vulnerabilities in this portfolio.

  • Actively lead the investment decisioning process by ensuring provision of information concerning specific business opportunities where technology can enhance the value of the business.

  • Support the enterprise strategy by providing input on the alignment of the product and platform blueprints.

  • Act as a key member across product and engineering leadership communities and champion the implementation of competitive best practices across the enterprise.

  • Participate in the engagement of delivery and/or support teams, negotiating where necessary to resolve any resourcing or prioritization conflicts that may arise due to availability or skill.

  • Monitor the quality of any banking, vendor or third party supplied resources by reporting on any trends, issues and achievements and escalating where appropriate.

  • Evangelize the product both internally and externally, shepherding products through the development process, advocating to achieve the best outcomes.

    A successful candidate will have:

  • Extensive experience in product management, design thinking, rapid prototyping, iterative development and Agile mindset;

  • Seasoned leader with demonstrated thought leadership, strategic, analytical and people leadership skills;

  • Deep technical acumen with the ability to flip seamlessly between customer, executive stakeholder and engineering dialogs.

  • Proven track record in delivering large scale products and global transformation initiatives in dynamic and complex business, regulatory and technology environments.

  • Strong multi-business unit stakeholder management and ability to influence across multiple levels of leadership ;

  • Must possess a passion for customers and have excellent communication skills, interpersonal skills and a demonstrated ability to lead and influence across multiple levels and teams;

  • Strong experience in building and leading global teams;

  • A strong plus: Previous deep experience in banking, payment and/or money movement products on a global basis with an understanding of global market variation, corresponding banking relationships, treasury needs, etc.

  • Experience managing external strategic partners;

  • Backlog juggler with a proven ability to manage competing stakeholder needs into a cohesive product roadmap;

  • 15 years of experience in Product Management and/or Product Development;

  • At least 5 years’ experience leading and coaching product talent;

  • MBA or related field recommended, with a BA/BS preferably in CS or technical field.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job Technology

Title: VP Technology

Location: MO-Jefferson City

Other Locations: US-Arizona-Phoenix, United Kingdom-West Sussex-Burgess Hill, US-Florida-Sunrise

Requisition ID: 18008769