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Kalmar Solutions Product Support Engineer in Kansas City, Missouri

Business: Kalmar

Job Function: R&D

Location:

Kansas City, MO, US

Product Support Engineer

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Product Support Engineer

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

MAKING YOUR NEXT MOVE COUNT

Apply standard engineering practices to analyze and resolve customer concerns and problems, diagnose the root cause, and document changes associated to the findings.

KEY ACCOUNTABILITIES

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues

  • Work closely with technical teams to enhance the quality of existing products

  • Coordinate with manufacturing unit to resolve production issues

  • Participate in all stages of the product development process, including designing, building, and testing

  • When technical issues with the product arise, analyze the available data and find the root cause of the problem

  • Develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates

  • Prepare documentation when logging product issues, including observations, diagnoses, and action steps

  • Other common tasks include release notes for upgrades, and troubleshooting guides

  • Suggest overall product improvements, such as features that customers want

  • Taking ownership of customer issues reported and seeing problems through to resolution

  • Review solutions with senior engineers and project managers when necessary

  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

  • Perform other related duties as assigned

POSITION REQUIREMENTS

Education

  • Undergraduate degree in Mechanical Engineering

Experience

  • 3+ years in design experience preferred

  • Licensed PE or ability to obtain PE license preferred

Competencies

  • Strong understanding of assembly processes and good understanding of manufacturing processes

  • Good skills in 3D CAD systems, CATIA V5 experience preferred

  • Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred

  • Fluent in English both spoken and written

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centers and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

Kalmar is part of Cargotec. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,000 people. www.cargotec.com

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.www.kalmarglobal.com

Kalmar is part of Cargotec. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,000 people.www.cargotec.com

Nearest Major Market:Kansas City

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