Job Information
KPMG Associate Director, Problem Management in St Louis, Missouri
Associate Director, Problem Management
Dallas, Texas
Requisition #: 44728
Practice Area: Business Support Services
Location: Atlanta, GA; St Louis, MO; Dallas, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate Director, Problem Management to join our Digital Nexus technology organization.
Responsibilities:
Develop and maintain a process/service strategy and continuous improvement roadmap for Problem Management
Produce reports and lead proactive and reactive reviews to identify common trends in incidents, events, requests, and failed changes to recommend points of improvement
Build awareness of a Problem Control Process across engaged parties and act as Problem Management subject matter professional (SMP) while creating and fostering cross functional relationships
Interact with technology leadership to influence alignment with defined service processes
Provide ongoing oversight into process/service health, including review of periodic performance metrics and follow-up on non-compliance issues
Review Management Reporting / Collaboration with Process Owners: produce both recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives, and the identification of improvement opportunities
Qualifications:
Minimum eight years of experience in various IT Operations roles including technical design, system administration, development, project management, process engineering and crisis and problem management; with experience as a Problem Manager
Bachelor’s degree from an accredited college/university
Able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams; able to interface with all levels of the organization
Ability to participate in development of resource plans and structures and influence organizational priorities
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
Our Benefits
Health
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
Financial
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
HomeBenefits@Work Program
Hyatt Legal Plan
Benefits vary by employment status.