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General Electric :Biomedical Technician 2 in St. Louis, Missouri

Role Summary:Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer’s biomedical equipment, and drives customer satisfaction through Service Excellence

Essential Responsibilities:

  • Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.

  • Perform planned maintenance (PM), safety and environmental inspections, and maintain

effective customer relations.

  • Follow and guide others as needed regarding appropriate GE policies, procedures, hospital

protocol, and complete necessary documentation.

  • Effectively communicate and partner with teammates and colleagues.

  • Establish and engage in proactive daily communications with customers, to ensure resolution

and proper follow-up, leading to customer satisfaction.

  • Implement GE/customer facility contract, supporting business goals and objectives.

  • Lead, instruct, and assist technicians on basic and complex repairs and resolution.

  • Work as a member of local team to provide efficient service delivery to all accounts within

assigned area.

  • Share on-call/pager responsibility.

  • Document all repair actions and submit reports/summaries according to schedule.

  • Ensure proper care of spares, tools and test equipment, and ensure calibration.

  • Maintain approved parts inventory.

  • Manage vendors’ service delivery processes in compliance with GE policies, as instructed.

  • Enhance and maintain technical knowledge of current standards, codes, and procedures

regarding safe and effective use of medical equipment through formal instruction.

  • May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians

assigned to site, engage in a more interactive customer relationship, which may include Safety

Committee or other participation, with regard to overall account activity).

  • Meet Health and Human Services, Environment Health and Safety requirements, and/or all

other applicable regulatory requirements.

Quality-Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality and Compliance training within the defined deadlines.

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

  • Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

  • Ensure all test equipment is tracked and 100% calibrated on time.

Qualifications/Requirements:1. Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical

Engineering, or related field and 2+ years of experience servicing medical equipment; OR

equivalent military education and 2+ years of experience servicing electrical or mechanical

equipment; OR High School Diploma/GED and 4+ years of experience servicing medical


  1. Analytical and communication skills with the ability to communicate technical issues to the

customer in an easy to understand manner.

  1. The successful applicant must comply with GEHC’s standard background check, including a

post-offer drug test. In addition, during employment, the employee must comply with all customer

access policies, including but not limited to obtaining and/or providing proof of required

immunizations, and additional drug tests or background checks (including a federal government

background check if assigned to support a contract with the federal government).

  1. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35

lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand

for long periods of time. Candidate must also be able to reach at, above and below shoulder level,

flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this

job may include color, close vision, distance vision, peripheral vision and depth perception.

  1. Willingness to be available "after hours", or work a rotating On-Call schedule, including

weekends, for critical issues and coverage, as necessary.

Desired Characteristics:1. Certified Biomedical Electronics Technician (CBET) desired.

  1. Experience interpreting schematic diagrams and perform effective repair and planned

maintenance on basic biomedical or electronic equipment.

  1. Experience in a hospital setting.

  2. Experience interfacing with both internal team members and external customers as part of a

solution based service process.

  1. Change agent and process-oriented.

  2. Strong knowledge of electronic digital circuitry and understanding of electronic and electromechanical devices.

  3. Experience developing and maintaining good customer relations.

  4. Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone)

and familiar with technological programs (e.g., Microsoft Office).

  1. Change agent and process oriented.

  2. Exhibit the mentality that customers determine our success.

  3. Operate with efficiency and sense of urgency

  4. Willingness to learn and adapt to changing environments.

  5. Empower and inspire others.

  6. Ability to deliver results in an uncertain environment, ability to multitask and prioritize.

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Missouri;St Louis;