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Service Source Quality Assurance Specialist (TOP SECRET SECURITY CLEARANCE REQUIRED) in St Louis, Missouri

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Provides RMP Quality Assurance for all services and deliverables required to support the Records Management Program which includes initial receiving and preparation for document digitization, validating records cataloging and storage post digitization, digitization management throughout document scanning and image management. Supports implementation of enterprise-wide effort to digitize all agency analog (paper, maps, aerial film, microfiche, hardcopy film) records as mandated by the National Archives and Records Administration (NARA)-Office of Management and Budget (OMB) Memorandum M-19-21, Transition to Electronic Records.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

  • Prepare and implement quality assurance policies and procedures in accordance with federal guidelines digitization, the Performance Work Statement (PWS) and all priorities set by the agency digitization manager (Government).

  • Maintain overall quality control of products, adhering to reliability, performance, and agency expectations. Monitors, inspects, and proposes measures to correct or improve agency final products and processes in order to meet established quality standards.

  • Ensure staff is properly trained by providing orientation, initial, daily, and recurring job skill training to RMP Imaging Technicians and others.

  • Develop and implement inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes and ensures final products meet all Agency, and National Archives & Records Administration (NARA) quality standards.

  • Perform Digital Production Manager duties during PM’s absence.

  • Perform other related duties as assigned.

Additional Responsibilities

  • Set and implement internal and external quality requirements to ensure products/services meet Agency expectations.

  • Apply knowledge and understanding of quality control processes, standards, and procedures to implement multi-layered quality control methods.

  • Perform routine inspections and quality tests, identifying standards and safety regulations are observed.

  • Troubleshoots, problem-solves, and adjusts equipment settings to achieve highest quality and efficiency.

  • Identify product defects - ripped/torn, folds, paper quality, etc. Document all issues and correct simple defects if possible.

  • Record and report issues; make necessary simple adjustments to the document(s). major defects will be reported to supervisor.

  • Validate quality processes; establish product specifications and quality attributes, measuring production, and document evidence to determine operational success.

  • Maintain clean safe work areas throughout the workday.

  • Apply specific policy and guidelines associated with digitization/scanning operations for scanning and storing a variety of information.

Qualifications: Education, Experience, and Certification(s)

  • BS/BA in Business Administration or related Information Technology (IT) field or IT certification with at least 4 years’ experience with document imaging software technology.

  • Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

Knowledge, Skills, and Abilities

  • Must be able to work well with people internally and externally at all levels of the organization.

  • Exceptional customer service and written and verbal communication.

  • Basic computer and math skills to calibrate and measure specifications.

  • Ability to read scalability standards for maps and charts.

  • Up-to-date knowledge of Federal and industry standards and best practices.

  • Process improvement, attention to detail, and ability to deal with complexity.

  • Ability to analyze information and provide strategic planning.

  • Working knowledge of quality system requirements.

  • Knowledge of quality engineering. Detail-oriented and able to carry out work with the highest levels of accuracy. Experience with quality assurance measuring and testing equipment.

  • Experience using Digitization or other MS Word, Excel, Project Management, and analytics software

  • IBML equipment specific software – SOFTTRAC SCAN and DOCNETICS SUITE

  • MS Office Suite (Word, PowerPoint, Excel, etc.)

  • Cisco Jabber, etc.

  • Ability to interpret and apply federal records management (RM) policy and guidelines.

  • Ability to work with materials that may contain allergens, dust, mildew, or inactive mold when provided with proper safety equipment (masks, gloves, etc.)

  • Ability to operate digitization equipment and perform repetitive tasks for extended periods of time

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee’s duties include standing, walking, lifting, and bending for long periods of time. The employee will regularly lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . The noise level in the work environment is usually loud. Proper safety equipment (masks, gloves, etc.) may be required if materials which are handled contain allergens, dust, mildew, or inactive mold.

What We Offer - for eligible employees benefits may includeBecause ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

  • A 403(b)-retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program and Tuition Assistance

  • A generous paid time off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

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