Express Scripts Sr. Manager, LSS Quality and Process Improvement in St. Louis, Missouri

POSITION SUMMARY

Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. Interacts with senior Operations and Quality and Process Improvement leadership on significant process improvement matters often requiring coordination between organizations. Guides the successful completion of major programs and may function in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.

ESSENTIAL FUNCTIONS

  • Demonstrated analytical skills with understanding of basic statistics.
  • Strong project management and organizational skills.
  • Strong focus on customer service.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple timelines and deadlines.
  • Work with functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas.
  • Investigate and identify root causes of process performance drivers; correct or develop new processes to achieve improved performance.
  • Facilitate cross-functional process improvement DMAIC projects and rapid improvement events (Kaizen).
  • Identify and manage all needed resources.
  • Select and train on Lean and/or Six Sigma tools, process mapping, documentation and improved process rollout.
  • Act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization.
  • Lead and coach to ensure participation and buy in from employees to sustain improved process.
  • Develop work plans, schedules, project estimates, resource plans, and status reports.
  • Develop and monitor key metrics to improve operating processes and apply control procedures which will result in permanent corrective action, yield, and productivity improvement.

QUALIFICATIONS

  • BA/BS degree in Business, Finance, IT or related field.
  • 8-12 years experience implementing contemporary process improvement methodologies in an Operations environment, preferable in the PBM or Pharmacy industry.
  • Lean Six Sigma experience in a transactional environment and/or service industry a plus.
  • Lean Six Sigma Black Belt
  • Excellent PC skills within a Microsoft Office environment using Microsoft Excel and Microsoft Access.
  • Experience with Minitab.
  • Demonstrated analytical skills with understanding of basic statistics.
  • Strong project management and organizational skills.
  • Strong focus on customer service.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple timelines and deadlines.

ABOUT DEPARTMENT

The Pharmacy Operations Group is crucial to achieving our mission of practicing pharmacy smarter and putting medicine within reach. Members of this team are at the front line every day interacting with patients, strategizing on improvements and efficiencies, and processing the more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is an equal opportunity employer/disability/veteran.